Reviews are so critical to business in Edmonton these days. A top 10 listings on Yelp can bring a steady stream of new clients through the door. A couple of negative reviews can stop clients from considering your business entirely.
Even if you have a 5 start reputation on Yelp, TripAdvisor, Facebook reviews and Google reviews, you still need to manage your reputation. A recent study found that hotels that responded to each customer review, whether the review was positive or negative, saw an occupancy increase of 40%!
Responding to reviews shows Edmontonians that you care about customer service and your reputation. Negative reviews are particularly difficult to deal with and need to be handled with extreme care. Whether you agree or not with a reviewer, you should leave it up to a pro to respond.
With more than a decade of experience in social media management, we know to respond to negative reviews and positive reviews.
Our monthly service gives you
- Constant monitoring of reviews posted about your business
- Expert care in dealing with negative reviews.
- Creates an atmosphere of gratitude and excellent customer service when responding to positive reviews.
- A status report about all reviews received online
Remember that knowing what people are saying about your business online allows you to tackle staff or quality control issues early and saves you time, money, and major headaches.